Shipping policy

At Kevin Jewellery, we are committed to delivering your jewellery safely, securely, and on time. Please read the following Shipping & Delivery Policy for information about order processing, shipping, tracking, and delivery.

1. Shipping Coverage

We currently ship orders across India, subject to courier serviceability at the customer's PIN code.

For certain locations where standard courier services are unavailable, we may contact the customer to arrange an alternative delivery option.

2. Order Processing

  • Orders are generally processed within 1–3 business days after successful order confirmation and payment verification.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • Once your order is dispatched, you will receive shipping and tracking details through your registered contact information.
  • Orders may require additional processing time during festive seasons, sales, or periods of high order volume.

3. Delivery Time

Estimated delivery timelines are:

  • Metro & Major Cities: 2–5 business days
  • Other Locations: 4–7 business days
  • Remote Areas: 5–10 business days

Delivery timelines are estimates and may vary depending on the destination, courier availability, weather conditions, public holidays, and other unforeseen circumstances.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is placed.

Any free-shipping offers or promotional shipping benefits will be clearly mentioned on the website.

5. Order Tracking

Once your order has been dispatched, tracking details will be shared with you.

You can use the tracking information provided to monitor the progress of your shipment.

Please note that tracking information may take some time to become active after dispatch.

6. Secure Jewellery Packaging

All jewellery orders are carefully packed to help protect the product during transit.

We take reasonable precautions to ensure that your jewellery reaches you safely and securely.

7. Delivery Address

Customers are responsible for providing accurate and complete delivery information, including:

  • Full Name
  • House/Flat/Building Number
  • Street/Area
  • City
  • State
  • PIN Code
  • Valid Mobile Number

Kevin Jewellery will not be responsible for delivery failures or delays resulting from incorrect or incomplete information provided by the customer.

8. Failed Delivery Attempts

If the courier partner is unable to deliver the order because the customer is unavailable, the address is incorrect, or the customer cannot be contacted, additional delivery attempts may be made.

If the shipment is returned to us after unsuccessful delivery attempts, additional shipping charges may apply for re-shipping the order.

9. Damaged or Tampered Packages

We recommend checking the package carefully at the time of delivery.

If the package appears damaged, opened, or tampered with, please refuse the delivery where possible and contact us immediately.

If you receive a damaged product, please contact our customer support team as soon as possible and provide your order number along with clear photographs/videos of the package and product for verification.

10. Lost or Missing Shipments

If your order has not arrived within the expected delivery timeframe, please contact us with your order details.

If the tracking information shows the package as delivered but you have not received it, we will coordinate with the courier partner to investigate the matter.

11. Cash on Delivery

Cash on Delivery (COD), where available, may be subject to PIN-code serviceability and other applicable conditions.

Any applicable COD charges will be displayed during checkout.

12. Changes to Shipping Address

If you need to change your delivery address after placing an order, please contact us immediately.

Address changes can only be considered if the order has not yet been dispatched. Once the order has been handed over to the courier, changes to the delivery address may not be possible.

13. Delivery Delays

Delivery may occasionally be delayed due to circumstances beyond our control, including:

  • Severe weather
  • Natural disasters
  • Public holidays
  • Courier disruptions
  • Transportation delays
  • Incorrect address or contact details
  • Remote-area restrictions
  • High order volumes
  • Other unforeseen circumstances

We appreciate your patience in such situations.